Terms of Use

Welcome to XBENBOT.COM. By accessing or using our website, you agree to follow the notices, terms, and conditions outlined in these Terms of Use. We reserve the right to modify the website and these terms at any time, and your continued use of the site constitutes your acceptance of those changes.

Overview

XBENBOT.COM is operated by Xbenbot, hereinafter referred to as “we,” “us,” or “our.” This website provides information, tools, and services to you, the user, provided that you accept all terms, conditions, and policies mentioned here. If you do not agree with these Terms of Use, you may not access or use the website or its services. These Terms apply to all users of the site, including viewers, suppliers, customers, and content providers.

Any new features or tools added to the website are also subject to these Terms of Use. You can review the most current version of the terms at any time on this page. We reserve the right to update or modify these terms by posting changes to our website. It is your responsibility to review this page periodically for updates. Your continued use of the site after changes are posted signifies your acceptance of those changes.

Website Usage

By using XBENBOT.COM, you confirm that you are of legal age in your jurisdiction, or that you are using the site under the supervision of a parent or guardian. If you are using the website on behalf of a company or organization, you must have the authority to bind that entity to these terms.

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use this website solely for purchasing products from Xbenbot and not for any commercial purposes unless expressly authorized by us. Violation of these terms will result in immediate revocation of this license without prior notice.

You may not copy, distribute, modify, sell, lease, or reverse-engineer any part of this website unless explicitly permitted by us in writing. Additionally, you may not use any information provided on the website for any commercial purposes or for use on behalf of any third party without prior consent. We reserve the right to refuse service, terminate accounts, or cancel orders if we believe user behavior violates applicable law or negatively impacts our business.

You agree not to use our products or services for unlawful or unauthorized purposes, including violating any laws in your jurisdiction (such as copyright laws). You are also prohibited from transmitting viruses, worms, or any harmful code.

Violating any terms will result in the immediate termination of your access to our services.

Account and Security

You may be provided with an account ID and password to enable access to certain sections of the website. Each time you use these credentials, you are deemed authorized to access and use the website according to the terms of this Agreement. We are not obligated to verify the authority or identity of anyone using your credentials. You are responsible for keeping your account information secure and confidential.

If you have any questions or concerns regarding the Terms of Use, please contact us at [email protected].

The section headings used in this document are for convenience only and do not affect the interpretation of these terms.

Modifications to Services and Prices

The prices of our products are subject to change without notice. We reserve the right to modify or discontinue any service, product, or content from our website at any time without notice.

We are not responsible for any modifications, price changes, suspension, or termination of the service by you or any third party. Your continued use of our services following any changes signifies your acceptance of those changes.

Products or Services

Product Availability:

Our products are made to order, and this includes some of the items available on our website. Standard orders typically take 2-3 weeks for production and shipping, while expedited orders take 24 days. You can choose the “Standard” or “Expedited” option at checkout. We will do our best to ensure timely delivery, but we cannot guarantee specific delivery dates due to factors beyond our control, such as customs clearance in certain countries, which may delay shipments.

Duties:

Please note that customers are responsible for any import duties or taxes that may apply in their country.

Certain products or services may only be available online through XBENBOT.COM, and may be available in limited quantities. These products or services are subject to return or exchange only as outlined in our Returns and Exchanges Policy.

We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your device’s display will reflect the actual colors of the products.

We reserve the right to limit the sale of our products or services to any individual, geographic area, or jurisdiction at our discretion. We also reserve the right to limit the quantity of any product or service we offer. All product descriptions and prices are subject to change without notice. We may discontinue any product at any time. Any offer for a product or service on this website is void where prohibited.

We do not warrant that the quality of any product, service, or information you purchase will meet your expectations, nor do we guarantee that any errors in our service will be corrected.

If you believe that a product on this website infringes your copyright or is unauthorized, please contact [email protected], and we will address the issue within 24 hours.

Xbenbot only provides product information. All transactions made on this website are considered voluntary, and both parties assume the transaction risks. Xbenbot assumes no additional responsibility beyond providing the product details.

Xbenbot® Warranty

All Xbenbot® products come with a 24-month warranty that covers properly used electrical components. Misuse or improper use of the product will void this warranty.

Warranty Coverage for Hardwiring and Installation:

Xbenbot® is not responsible for any costs associated with installing or removing products. In the unlikely event of a product malfunction, we may request photos and videos for diagnostic purposes and, if necessary, require the product to be returned for replacement or repair. If you choose to hardwire or install your product, any costs associated with uninstalling or reinstalling are not covered by Xbenbot®. Should your product fail after being hardwired by an electrician, the issue may be covered under our 24-month warranty at our discretion.

Damaged in Transit

We highly recommend inspecting your smart lawn mower or pool cleaner package upon delivery. In the unlikely event that your product is damaged during transit, Xbenbot® will work with you to find a suitable solution.

To be eligible for a replacement, any damage must be reported within 14 days of the delivery date. Damage or malfunctions reported after this time frame will be subject to our general return and refund policy and may not be covered under warranty. Please note that the delivery date refers to the date confirmed by the courier, which can be found in your tracking email.

If you believe your item was damaged during transit and you are within the 14-day claim period, please email [email protected] with the following information:

  • Clear photos showing the damage to the product
  • A clear photo of the packaging and any visible damage to the outer box
  • A clear photo of the shipping label on the box

We will review the claim and assist with a resolution as quickly as possible.

Lost, Missed, and Stolen Packages

At Xbenbot®, we take every precaution to ensure the safe delivery of our smart lawn mowers and pool cleaners. We use premium courier services that typically require a signature upon delivery. Once the shipping process begins, customers may have the option to opt out of the signature requirement directly through the shipping service.

Please note that if you choose to opt out of the signature requirement, Xbenbot® is not responsible for lost, missed, or stolen packages that are marked as “delivered” by the courier.

We recommend tracking your package and ensuring someone is available to receive it at the time of delivery to avoid any potential issues.

Accuracy of Billing and Account Information

We reserve the right to refuse any order placed through Xbenbot.com. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These limitations may apply to orders placed using the same customer account, credit card, or billing and shipping address.

If we need to change or cancel an order, we will attempt to notify you via the email address, billing address, or phone number you provided when placing the order. We also reserve the right to restrict or cancel orders that appear to be placed by resellers, distributors, or individuals purchasing for resale purposes.

You agree to provide accurate, current, and complete billing and account information for all purchases made on our website. It is your responsibility to promptly update your account details, including your email address, credit card information, and expiration dates, so we can successfully process your transactions and contact you when necessary.

For further information, please review our Returns Policy.

Payment and Billing

Payment for all products, including smart lawn mowers and pool cleaners, ordered through Xbenbot.com is required at the point of sale. We accept a variety of payment methods, including major credit cards and PayPal, to ensure a smooth and secure checkout process.

Optional Tools

We may provide access to third-party tools on our website over which we have no control or input. You acknowledge and agree that we offer these tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without endorsement.

We are not liable for any issues or responsibilities arising from your use of optional third-party tools. Your use of these tools is entirely at your own risk, and you should familiarize yourself with the terms and conditions provided by the respective third-party provider.

In the future, we may introduce new services, features, or tools through the website. Any such additions will also be governed by these Terms of Service.

Third-Party Links

Certain content, products, and services available through Xbenbot.com may include materials from third parties. Third-party links on our website may direct you to external websites that are not affiliated with us. We do not evaluate or monitor the content or accuracy of these third-party websites and are not responsible for any third-party materials, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content from any third-party website. Before engaging in any transaction with a third-party, we recommend reviewing their policies and terms to ensure you fully understand them. Any complaints, claims, or questions regarding third-party products should be directed to the respective third party.

Xbenbot.com may contain links to other websites owned and operated by third parties. You acknowledge that we are not responsible for the functionality, content, or accuracy of such websites.

User Reviews, Feedback, and Other Opinions

If you submit certain content to us—whether in response to a request (such as contest entries) or unsolicited (such as ideas, suggestions, proposals, or other materials, collectively referred to as “Comments”)—you agree that Xbenbot® may edit, reproduce, publish, distribute, translate, and otherwise use your Comments without restriction. We are under no obligation to (1) keep any Comments confidential; (2) offer compensation for any Comments; or (3) respond to any Comments.

We may, but are not obligated to, monitor, edit, or remove any content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or objectionable, or that violates any party’s intellectual property or these Terms of Service.

By submitting Comments, you agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other proprietary rights. Additionally, your Comments must not contain any defamatory, abusive, unlawful, or obscene material, nor any malware or viruses that could affect the operation of our services or website. You are responsible for ensuring the accuracy of your Comments. Xbenbot® is not liable for any Comments posted by you or any third party.

Errors, Inaccuracies, and Omissions

Occasionally, our website or services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, shipping times, or availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after you have placed an order.

We reserve the right to refuse or cancel any orders with incorrect information, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for a canceled order, we will issue a prompt refund.

Except as required by law, we are under no obligation to update, modify, or clarify the information on our website, including pricing details. The absence of a specified update or refresh date on the website should not be interpreted as indicating that all information has been updated or modified.

For further clarification, please contact [email protected].

Intellectual Property

All text, graphics, icons, images, audio clips, software, and their layouts on this website are the exclusive property of Xbenbot® Xben (Hongkong) Tech Co., Limited or its affiliates and are protected by copyright laws in China, Hong Kong, and internationally. The trademarks, service marks, logos, slogans, and trade names used on this website, including Xbenbot® and related logos, are registered trademarks of Xbenbot® or its affiliates, suppliers, or third-party partners. Unauthorized use of our trademarks or service marks without written consent is strictly prohibited. The use of our trademarks in meta tags or hidden text without our prior approval is not permitted.

Privacy Policy

Please review our Privacy Policy, which governs your visit to Xbenbot.com, to better understand our data practices.

Prohibited Uses

In addition to other restrictions outlined in these Terms of Service, you are prohibited from using this website or its content for:

  • (a) Any unlawful purpose;
  • (b) Encouraging others to engage in illegal activities;
  • (c) Violating any local, federal, provincial, state, or international laws, regulations, or statutes;
  • (d) Infringing upon our intellectual property rights or the intellectual property rights of others;
  • (e) Harassing, abusing, insulting, defaming, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, national origin, age, or disability;
  • (f) Submitting false or misleading information;
  • (g) Uploading or transmitting viruses, malware, or any harmful code that could affect the functionality or operation of our services, websites, or the Internet;
  • (h) Collecting or tracking personal information of others without their consent;
  • (i) Engaging in spam, phishing, scraping, or similar activities;
  • (j) Using the site for any obscene or immoral purpose;
  • (k) Interfering with or attempting to bypass the security features of this website, the services, or any connected websites.

We reserve the right to terminate your access to our services and related websites for violating any of these prohibited uses.

Disclaimer and Limitation of Liability

We do not guarantee that your use of our services will be uninterrupted, timely, secure, or error-free. Additionally, we do not warrant that the results obtained from the use of our services will be accurate or reliable.

You acknowledge and agree that we may suspend or discontinue the service at any time without prior notice. Your use of the service, or inability to use the service, is at your own risk. All services and products provided through Xbenbot.com are offered “as is” and “as available,” without any warranties or conditions of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by applicable law, Xbenbot® disclaims any and all warranties, whether express, implied, statutory, or otherwise. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Xbenbot® is not liable for any damages resulting from your use of or inability to use the service, including any direct, indirect, incidental, punitive, special, or consequential damages.

We are not responsible for any losses or damages that result from external factors beyond our control, such as hacker attacks, computer viruses, government interventions, or other force majeure events that may affect the operation of our services.

Xbenbot® is not liable for any errors, omissions, or inaccuracies in any user-submitted content or information available on the website. We also make no representations about the content or privacy policies of third-party websites that may be linked from our site. These links are provided for convenience, and we are not responsible for their content or practices.

If you are in a state or jurisdiction that does not allow the exclusion or limitation of liability for incidental or consequential damages, our liability will be limited to the maximum extent allowed by law in that region.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS SITE.

To the maximum extent permitted by applicable law, we shall not be liable for the total amount of damages actually paid by you immediately to China within any one month as described above (regardless of the basis of the action).

Xbenbot® is not responsible for any damage to your computer, telecommunications equipment, or other property, including virus infections, arising from your access to, use of, or browsing of this website, or your downloading of any information or materials from the website. To the maximum extent permitted by applicable law, Xbenbot® will not be liable for any indirect, special, punitive, or consequential damages, including but not limited to lost profits, lost data, or business interruptions, resulting from your use or inability to use this website or any linked site, regardless of whether such damages are based on warranty, contract, tort, or other legal theories, even if Xbenbot® has been advised of the possibility of such damages.

In China, this limitation of liability is enforceable to the fullest extent permitted by law. However, the limitations may not apply in other jurisdictions where such limitations are prohibited by law. Please refer to your local laws for any such prohibitions.

To the fullest extent permitted by applicable law, if you encounter any issues with this website or its content, your sole remedy is to discontinue use of the website. If you are dissatisfied with products or services purchased through the website, Xbenbot® makes no additional representations or warranties beyond what is outlined in the Returns and Exchanges Policy posted on this website.

Copyright Complaint

We respect the intellectual property rights of others. If you believe your work has been copied in a way that violates copyright, please contact us immediately at [email protected] or by phone at (213) 597-7829.

Indemnification

You agree to indemnify, defend, and hold harmless Xben (Hongkong) Tech Co., Limited, its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims, demands, or damages, including reasonable attorney fees, arising from your breach of these Terms of Service, any referenced documents, any violation of law, or any infringement on the rights of third parties.

Severability

If any provision of these Terms of Service is found to be illegal, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severable from the remaining Terms of Service. This determination shall not affect the validity and enforceability of any other remaining provisions.

Termination and Effect of Termination

In addition to any other legal or equitable remedies, we may immediately terminate these Terms of Service or revoke any or all rights granted to you without prior notice. Upon termination, you must immediately cease all access to and use of this website. We will revoke all passwords and account identifications issued to you, and deny your access to this website in whole or in part. Termination will not affect each party’s respective rights and obligations, including payment obligations, prior to the date of termination.

Any obligations and liabilities incurred prior to the termination date shall survive the termination of this Agreement.

These Terms of Service are effective unless terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.

We may also terminate this Agreement without notice if we believe that you have failed to comply with any terms of these Terms of Service. Upon termination, you remain liable for any unpaid amounts up to the date of termination, and we may deny you access to our services.

Entire Agreement

Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of such rights or provisions.

These Terms of Service, along with any policies or operating rules posted on this website, constitute the entire agreement between you and Xben (Hongkong) Tech Co., Limited and govern your use of the services, superseding any prior agreements or communications. In case of any ambiguity, the Terms shall not be construed against the drafting party.

Applicable Law

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Hong Kong, China. This website is created and controlled by us in Hong Kong, and the laws of Hong Kong will govern these terms, without giving effect to any conflict of laws principles.

Dispute Resolution

Any disputes relating to your access to this website or products purchased from us shall be submitted to confidential arbitration in Kowloon, Hong Kong. If you infringe or threaten to infringe our intellectual property rights, we may seek an injunction in any court in Hong Kong or other appropriate jurisdiction, and you agree to submit to the venue and jurisdiction of Hong Kong courts.

Arbitration will be conducted in accordance with the Commercial Arbitration Rules of the Hong Kong Arbitration Association. The arbitration award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severable and will not affect the validity or enforceability of the remaining provisions.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to periodically check our website for any changes. Your continued use or access to our website and services following any updates to these Terms of Service constitutes your acceptance of those changes.

Our Contact Information

The Terms of Service should be sent to the contact details below:

Xben (Hongkong) Tech Co., Limited

Room 9042, 9th Floor, Block B, China-America Centre, 15-17 Hing Yip Street, Kwun Tong, Hong Kong

Please call +1 (302) 533 0209 or email [email protected].