Shipping Destinations

We currently ship to the United States, Europe, and the United Kingdom. However, within the United States, we do not deliver to the following areas:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Virgin Islands
  • American Samoa
  • Guam
  • Northern Mariana Islands

If you are located outside the U.S., Europe, or the U.K., please contact our support team at [email protected] or call +1 (302) 533 0209 before placing an order. We will respond to your shipping inquiries as quickly as possible.

Delivery Time

Our delivery times are based on strict estimates of average shipping durations. Please note that xbenbot® does not guarantee exact delivery dates for all orders.

  • Free shipping is available for all orders.
  • The average shipping time is 10-20 business days.
  • Orders are processed within 1-2 business days (excluding weekends and holidays).

Once processed, packages are transferred to the shipping carrier within 1-2 business days. Orders placed after 6 PM (Monday to Friday) or during weekends and holidays will be processed on the next business day.

Note:

During holidays, weekends, or special promotions, processing times may be extended by 3-5 calendar days due to high order volumes. We appreciate your patience during these periods. Additionally, during the Chinese New Year holiday, order processing times may be extended by 15-20 days.

Shipping Notifications

After your order is shipped, you will receive an email with a tracking number from the logistics provider. Please note:

  • It may take 1 business day for the tracking information to update after shipment.
  • If you do not receive a tracking number, it may mean your order is still being prepared or the tracking information is not yet updated. Please contact us at [email protected] for assistance.

Delivery Delays

While we strive to deliver your package on time, delays may occur due to factors outside our control, such as:

  • Weather conditions
  • Customs clearance
  • Other unforeseen circumstances

In such cases, xbenbot® cannot guarantee delivery dates.

Important Notes

Thank you for choosing xbenbot®. If you have further questions about our shipping policy, feel free to contact our support team. We are committed to ensuring a smooth shopping experience for you!

1.Reliable Shipping Providers:

  • xbenbot® ensures the safety of all packages by partnering with reputable courier services.
  • You can track your shipment at 17Track or on the UPS website using the tracking number provided in your shipment email.

2.Accurate Information:

  • Ensure your name, address, and contact details are accurate when placing your order to avoid delivery issues.

3.Inspecting Your Package:

  • Check your package upon receipt. If it appears damaged or deformed, do not sign or open the package. Instead, contact our support team at [email protected] immediately.

4.Shipping Changes:

  • Once a product has been shipped, we cannot modify the shipping method. If you need to change the address before shipment, please contact us promptly at [email protected].

5.Multiple Items:

  • If you order multiple items, we aim to ship them together. However, some items may be shipped separately due to availability or shipping methods. You will receive a separate shipping notification email for each shipment.

6.Order Cancellations:

  • If you cancel an order more than 1 hour after placing it, you may be responsible for any return shipping costs. Please double-check your order before completing checkout.

7.Incorrect Address:

  • If a package is lost or undeliverable due to an incorrect address provided at checkout, you will bear the loss. xbenbot® will not replace or refund such orders.

8.Shipping Outside Supported Regions:

Thank you for choosing xbenbot®. If you have further questions about our shipping policy, feel free to contact our support team. We are committed to ensuring a smooth shopping experience for you!