Xbenbot® Privacy Policy
Thank you for visiting Xbenbot®! This Privacy Policy is designed to protect your personal data when you visit or shop on xbenbot.com, our website for smart lawn mowers and robotic pool cleaners. It outlines the types of information we collect, how we use it, and how we protect your privacy. This policy governs your use of our services and signifies our commitment to protecting your privacy.
1. What Personal Data We Collect and Why We Collect It
We collect personal information from you to improve our services and enhance your shopping experience. This includes:
- Voluntarily provided information: This may include your name, contact number, address, email, billing, and credit card details when you purchase products or services.
- Automatically collected information: Information like your IP address, browser type, domain name, and access times, which is collected through cookies, third-party tracking technologies, and server logs.
- Product and service details: Information about the products you inquire about or purchase and any interactions between you and us.
- Other personal data: Information collected through your use of our website, applications, and social media platforms.
This data is used for:
- Improving our website and services
- Handling customer orders and inquiries
- Sending periodic emails about new products, updates, or offers (Note: You can unsubscribe from these emails at any time).
2. How We Use the Information We Collect
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Providing customer support
- Keeping internal records for administrative, billing, and customer service purposes
- Communicating with you about products, services, updates, and promotions via email, phone, or text message
- Enhancing our website’s functionality and user experience
- Preventing fraud and verifying your identity during transactions
- Facilitating returns, exchanges, and financial transactions
- Ensuring legal and regulatory compliance
We do not sell or rent your personal information. We use it to fulfill our contractual obligations with you and to serve your legitimate interests, such as improving our website and products.
3. Your Rights
To protect your privacy, you have the following rights:
- Request access to the personal data we hold about you
- Request corrections or deletions of inaccurate or incomplete personal data
- Request restrictions on the processing of your personal data
- Receive your personal data in a structured format and transfer it to another service
- Object to the processing of your personal data in certain circumstances
If you wish to exercise any of these rights, please contact us at [email protected].
4. How We Share Your Information
We share your personal data only in the following circumstances:
- With service providers: Third-party providers who help us operate our website and process transactions, such as payment gateways, shipping providers, and hosting services.
- For legal reasons: If required by law or to protect the rights and safety of Xbenbot® or our customers.
- With business partners: For statistical analysis, product marketing, or to facilitate product delivery.
We require all third parties to comply with strict confidentiality agreements and data protection laws.
We share your personal data only in the following circumstances:
- With service providers: Third-party providers who help us operate our website and process transactions, such as payment gateways, shipping providers, and hosting services.
- For legal reasons: If required by law or to protect the rights and safety of Xbenbot® or our customers.
- With business partners: For statistical analysis, product marketing, or to facilitate product delivery.
- We require all third parties to comply with strict confidentiality agreements and data protection laws.
5. How We Store Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once it is no longer needed, we securely delete or anonymize your data.
6. How We Protect Your Personal Information
We use industry-standard measures, including encryption and secure servers, to protect your personal information. Credit card information is processed using Secure Sockets Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission is 100% secure, we adhere to PCI-DSS standards and industry best practices.
We also take physical, electronic, and procedural precautions to protect your personal information from unauthorized access or misuse.
7. Cookies
We use cookies to improve your experience on our website. Cookies allow us to track page usage and tailor the website to your preferences. You can accept or decline cookies in your browser settings. However, declining cookies may affect your use of the website.
8. Children’s Privacy
Xbenbot® does not knowingly collect information from children under the age of 16. If you believe we have collected data from a minor, please contact us at [email protected] to have the information deleted.
9. Third-Party Services and Links
Our website may contain links to third-party websites, such as payment gateways and service providers. These sites have their own privacy policies, which we recommend you review. Xbenbot® is not responsible for the privacy practices of these third-party websites.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will take effect immediately upon posting on this website. If we make significant changes, we will notify you here. Continued use of the website after updates constitutes your acceptance of the changes.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
Xben (Hongkong) Tech Co., Limited
Email: [email protected]
Phone: +1 (302) 533 0209
Address: Room 9042, 9th Floor, Block B, China-America Centre, 15-17 Hing Yip Street, Kwun Tong, Hong Kong